AI & Copilot Training for HR Teams
Reduce HR inbox overload. Standardize answers. Build a self-serve HR knowledge system.
HR teams are under pressure: endless emails, repetitive employee questions, policy complexity, and the constant need to communicate clearly and consistently — across languages and locations. This specialised program helps HR departments use Microsoft 365 Copilot to work faster, reply smarter, and build scalable workflows that reduce daily admin load.
Who this program is for
- ✓ HR teams handling high email volume and employee support requests
- ✓ HR Operations managing policies, onboarding, contracts, benefits
- ✓ Recruiting teams improving job ads, screening, and candidate communication
- ✓ HR Business Partners supporting managers with documentation and guidance
- ✓ Organisations already using Microsoft 365 and exploring Copilot adoption
The HR problems we solve
Shared Inbox Overload (200+ emails/day)
Learn inbox triage, fast drafting, tone control, and reusable reply templates so your team spends less time writing and more time solving.
Repetitive Employee Questions
Build an employee FAQ structure that supports self-service and keeps answers consistent across the HR team.
Policy Complexity + Communication Quality
Turn policy language into employee-friendly explanations, short versions for quick replies, and multilingual messaging.
Recruiting Speed + Consistency
Use Copilot to improve job ads, create interview kits, and accelerate candidate communication while staying human and respectful.
What makes this HR program different?
Most AI workshops are either too theoretical or too technical. This program is hands-on and designed for HR realities, including sensitive data, compliance needs, and tone of voice consistency.
You will leave with real deliverables:
- → HR Email Reply Templates (ready for the shared inbox)
- → HR Prompt Library (Copilot-first, role-specific)
- → Employee Questions Knowledge Base Structure (SharePoint-ready)
- → AI Safety & Guardrails Sheet for HR
- → 30-Day Adoption Plan for your team
Program Overview (1-Day In-Person Workshop)
Module 1 — HR-Safe AI & Copilot Foundations
- • What Copilot can/can't do in HR
- • HR-safe prompting rules (red/yellow/green)
- • How to review outputs and stay compliant
Outcome: Your team uses AI confidently, safely, and responsibly.
Module 2 — Outlook Copilot for Inbox Triage & Faster Replies
- • Summarize long email threads into actions
- • Extract the real request + missing details checklist
- • Draft replies with consistent tone and clarity
- • Build standard templates for recurring topics
Outcome: Faster replies, better consistency, less inbox fatigue.
Module 3 — Employee Questions System (Knowledge Base Design)
- • FAQ structure, categories, tags, and ownership
- • How to write answers employees understand
- • Link answers to source-of-truth documents
Outcome: Fewer repeat questions and improved HR scalability.
Module 4 — Word Copilot for Policy Simplification + Multilingual Clarity
- • Rewrite policy text into employee-friendly language
- • Create short versions for quick replies
- • Translate while preserving meaning and tone
Outcome: Less confusion and fewer back-and-forth messages.
Module 5 — Teams Copilot for Meetings, Actions & Follow-Up
- • Capture decisions and next steps automatically
- • Turn meeting notes into action lists and follow-ups
Outcome: Better alignment and fewer lost decisions.
Optional Add-Ons
Recruiting Track (90 minutes)
- • Job ad improvement + structure
- • Candidate screening support (bias-aware)
- • Interview kits + scoring rubrics
- • Candidate email templates
Excel + Power BI Support (Half Day)
- • Cleaner HR data structure patterns
- • Copilot-assisted summaries and insights writing
- • Minimum viable HR dashboarding guidance
Example HR use-cases you'll practice
- → Summarize an HR case email thread and propose next steps
- → Draft a clear, compliant reply with the right tone
- → Rewrite a policy paragraph into a short employee-friendly answer
- → Create multilingual versions without losing meaning
Results you can expect
- ✓ Reduced time per email response
- ✓ More consistent answers across the HR team
- ✓ Fewer repeated questions with FAQ + templates in place
- ✓ Faster recruiting workflows and improved communication quality
How it works
Light pre-work (optional): 10 anonymised email examples + top questions + 2–3 policy docs
1-day in-person workshop: practical training + real scenarios
Post-workshop package: playbook, templates, and adoption plan
Frequently Asked Questions
Is this training only for Microsoft Copilot?
Yes. This program is designed specifically for Microsoft 365 Copilot and fits organisations where ChatGPT is restricted for privacy reasons.
Can you deliver this on-site?
Yes. On-site delivery is recommended for best results, and hybrid delivery is also possible.
Is it safe for HR data?
We teach HR-safe prompting, compliance guardrails, and human review workflows so your team stays in control.
Do participants need technical skills?
No. The program is designed for HR professionals and focuses on real daily tasks.